The folks at GoG.com have adjusted their policy and instituted a new system that will allow players to get a full refund if they can’t fix their problem within 30 days and their system meets the required specs. Sounds like a good policy to have and hopefully that will mean more satisfied customers.
From the press release:
GOG.com, the DRM-free source of the best of gaming, announced today that it is now offering a 100% money back guarantee on the functionality of all of its games for PC and Mac for users everywhere in the world. The rules are simple: any game purchased on the site can be returned within 30 days of purchase for full money back if GOG.com’s Support team can’t solve problems getting the game running and the user’s computer meets the requirements posted on the game’s page. For more information on how the guarantee works and details on how to get a refund, check out the FAQ on GOG.com’s website when it launches on 9 December or contact us now at firstname.lastname@example.org.
GOG.com’s new policy is actually a declaration of trust in both its games and its gamers. GOG.com trusts the games that it sells: they do their very best to only select high-quality games and, whenever possible, tests them extensively to make sure that they’re in top working order; now they’re backing up that trust with a promise that they’ll do whatever it takes to make the games work or else refund gamers back their money. There’s also some trust in their users involved, since the very nature of DRM-free gaming means that they can’t “de-activate” any games that the user reports as broken.